Observations @ NJC

From the outside looking in...

Background

A bit about today...

Today is not....

Now... these are pretty cool

CourtBot - Code for America, Atlanta
Promptly - Code for America,
The Hive - Harvest Digital Planning

CourtBot

Developed by the Atlanta CfA fellows
In Atlanta, when you receive a traffic infringement, no matter how minor, the simplest way to resolve it is to go to court and settle the matter. This results in people taking the day off work, only to stand in line waiting to get in.
So what courtbot offers, is on the spot information about traffic citations
Text your citation number, receive information on how to resolve your infringment

CourtBot can provide information on:

If a case can be paid immediately, the app offers a phone number and link to begin payment.
If a case requires a court appearance, the app allows users to sign up for reminders, served 24 hours in advance of the case.
If a case isn't in the system (usually because it takes two weeks for paper citations to be put into the computer), the app allows users to get information when it becomes available. The app continues checking each day for up to 16 days and sends the case information when found (or an apology if not).
Steps to take to challenge the citation

Promptly

The Hive

By: Harvest Digital Planning

Technology meeting my needs

Today's workshop

Pair up
Choose one of the possible statements
Expand on the issues
Come up with a solution that could be prototyped

Ice break car

Statements

Client attendance and compliance (court orders, appointments, fine payment)
Keeping up with what is going on across the NJC (and outside the centre)
Embedding the values of a community justice model in criminal courts
Engaging with clients before and after their court date

First steps - Interview

Interview your partner about the statement they chose

Dig deeper

Explore the statement from the perspective of all the stakeholders involved

ie. why do their clients need to attend appointments?

Capture findings

Needs - the things they are trying to do (perhaps use verbs)
Insights - new learnings about the statement

Redefine the statement

[partner / user] needs a way to [their needs] suprisingly / because / but [your insights]

Let's sketch

Try and sketch 3 radical ways to meet your users needs
They dont need to be perfect, just get your ideas out

Share with your partner

Share your solutions with your partner
Capture their feedback

Refining

Reflect on the feedback and generate a new solution
Sketch it and add details you think are necessary

Great job!

My time @ the NJC

So far, I've spent time with

Court Registry
Information team
Crime Prevention
PiT team
Various members of client services

Some things you've told me about...

Current technology

TrakCare
CourtLink
Lotus Notes
Contrax
DOJ Network

Client attendance and compliance

Appointments
Court dates
Possible misinformation from other services

Communication

Keeping up with what is happening across the centre
Educating others about community justice
Email, email, email

Some observations...

Informal knowledge sharing

Lots of verbal information sharing
Are we missing opportunities for collaboration?

Measuring impact of projects and ideas

Sharing what did and didn't work
Assessing the impact

Sharing our successes

So....now what?

We'll collate all the responses online and send them out to all staff
Let's dig in a start trialing / prototyping some possible solutions
Would we like a follow up session?

Coming up

Civic lab w/ the City of Yarra - November

THE END

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