Observations @ NJC
From the outside looking in...
Background
A bit about today...
Today is not....
Now... these are pretty cool
- CourtBot - Code for America, Atlanta
- Promptly - Code for America,
- The Hive - Harvest Digital Planning
CourtBot
Promptly
The Hive
By: Harvest Digital Planning
Technology meeting my needs
Today's workshop
- Pair up
- Choose one of the possible statements
- Expand on the issues
- Come up with a solution that could be prototyped
Ice break car
Statements
- Client attendance and compliance (court orders, appointments, fine payment)
- Keeping up with what is going on across the NJC (and outside the centre)
- Embedding the values of a community justice model in criminal courts
- Engaging with clients before and after their court date
First steps - Interview
- Interview your partner about the statement they chose
Dig deeper
- Explore the statement from the perspective of all the stakeholders involved
ie. why do their clients need to attend appointments?
Capture findings
- Needs - the things they are trying to do (perhaps use verbs)
- Insights - new learnings about the statement
Redefine the statement
[partner / user] needs a way to [their needs] suprisingly / because / but [your insights]
Let's sketch
- Try and sketch 3 radical ways to meet your users needs
- They dont need to be perfect, just get your ideas out
Share with your partner
- Share your solutions with your partner
- Capture their feedback
Refining
- Reflect on the feedback and generate a new solution
- Sketch it and add details you think are necessary
Great job!
My time @ the NJC
So far, I've spent time with
- Court Registry
- Information team
- Crime Prevention
- PiT team
- Various members of client services
Some things you've told me about...
Current technology
- TrakCare
- CourtLink
- Lotus Notes
- Contrax
- DOJ Network
Client attendance and compliance
- Appointments
- Court dates
- Possible misinformation from other services
Communication
- Keeping up with what is happening across the centre
- Educating others about community justice
- Email, email, email
Some observations...
Informal knowledge sharing
- Lots of verbal information sharing
- Are we missing opportunities for collaboration?
Measuring impact of projects and ideas
- Sharing what did and didn't work
- Assessing the impact
Sharing our successes
So....now what?
- We'll collate all the responses online and send them out to all staff
- Let's dig in a start trialing / prototyping some possible solutions
- Would we like a follow up session?
Coming up
Civic lab w/ the City of Yarra - November
THE END
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Observations @ NJC
From the outside looking in...
27 October, 2015